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Return/Refund policy

Return/Refund policy

1. Return for replacement or exchange with in: 7 days

2. Return for refund within: 2 working days

Return Due To any issue’s on product

Thalap.com will accept returns due to any of product issue’s such as damage, defective products, and wrong delivery. Request to return is received by us within 3 days of receipt of item and are Returned to us in original packaging, unused condition.

Once returns are received and accepted, refunds will be processed to your account

3. Warranty Returns

Thalap.com will happily honour any valid warranty claims, provided a claim is

Submitted within 1 days before warranty expired days of receipt.

Once warranty claim is confirmed, you will receive the choice of:

(a) Refund to your payment method

(b) A replacement item sent to you (if stock is available)

The following conditions are not acceptable for return, warranty and replacement.

  • Any physical damage
  • PRODUCT that are missing with manufacturer label containing model number and part number
  • PRODUCT that are missing with manufacturer warranty label
  • PRODUCT with missing parts, box, headset or any other accessories from the original box
  • Returned without invoice Number details. Mobile number must be match with shipping address mobile number
  • Clothing Innerwear

THALAP Warranty Policy

Items shipped from THALAP.COM, can be returned within 7* days of receipt of shipment. Once the item is received at our WAREHOUSE, it takes 3 WORKING business days for the refund to be processed.

Clothing size issues, Cosmetics, perfumes and personal care electronic items such as trimmers, grooming sets etc. will only be returned if there’s any manufacturing defects or physical damages or wrongly delivered items Claims to be made within 24 hours.

Repair or replacement under the terms of a warranty does not provide a right to extension or renewal of the warranty period. Warranty terms are in accordance with your device manufacturer. In the event that your product cannot be repaired but is still under the manufacturer’s warranty, we’ll issue a replacement or, if a replacement isn’t available, you’ll be refunded in full. Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits.

About Refunds

When you return request accepted from thalap.com. To see how long it takes for you to receive your refund, please see the table below. Refund amount only transfer to your bank account.

  1. your order is cash on delivery mode you will received within 3-4 days
  2. online payment within 2 working days

Customer service

For all customer service enquiries, please submit an enquiry at

WhatsApp: +966532005018

info@thalap.com

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