Delivery & shipping
Thalap.com (https://thalap.com/) By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
Subject to stock availability. We try to maintain accurate stock counts on our
Website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
Prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on order price value, weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
3. Delivery Terms
Transit Time Domestically
In general, domestic shipments are in transit for 1 – 7 days
4. Transit time Internationally
Generally, orders shipped internationally are in transit for 5 – 22 days. This
varies greatly depending on the product you have order.
5. Change Of Delivery Address
Orders placed before 07 AM – KSA (GMT+3) will be dispatched the same day Except Friday.
otherwise, within the next business day.
Our warehouse operates on Saturday – Thursday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
6. Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
7. WhatsApp or Facebook messenger pinned locations Shipping method
Thalap.com will ship using WhatsApp/messenger locations. We are
unable to offer couriers services to these locations.
8. restricted area shipping Address.
We are not able to ship highly security areas which is need any special entry Pass. In that case the shipment will be return to thalap.com. Payment will be refund after deduction of shipping and return cost.
9. Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.
10. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
11. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
12. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
13. Duties & Taxes
Sales VAT tax has already been applied to the price of the goods as displayed on the
14. Import Duties & Taxes
Import duties and taxes for international shipments thalap.com will pay and handle it. in some case you need submit I’d proof to concern department upon arrival in destination country. This varies by country, and thalap.com encourage you to be aware of these notifications.
If you not able to submit id proof upon arrival at your destination
Country, the goods will be returned to thalap.com at the customer’s expense,
And the customer will receive a refund for the value of goods paid, minus the
Cost of the return shipping. The cost of the initial shipping will not be
If you change your mind before you have received your order, we are able to
Accept cancellations at any time before the order has been dispatched.
16. Customer service
For all customer service enquiries, please submit an enquiry at